Widerrufsrecht

Return & Refund Policy

We want you to be satisfied with your order. If you need to return a product or have a concern about your purchase, please contact us before sending the item back.

Return Eligibility

Return requests should generally be submitted within 30 days after delivery.

Products should be unused, undamaged, and kept in their original condition. Original packaging, accessories, and included components should be retained whenever possible.

Return Request

Please contact our support team before returning your item:

Email: bernabecotroneho471@gmail.com

Please provide your order number, the product concerned, and a brief explanation of the return request.

Once your request has been reviewed, we will provide the applicable instructions.

Refunds

After receiving the returned product, we may inspect its condition.

If the return is approved, the refund will normally be sent through the payment method originally used. Processing times may vary depending on the bank or payment provider.

Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact us promptly. We may request photographs or other information to verify the issue.

Return Shipping

If the return is not related to a product defect, delivery damage, or an error in order fulfillment, return shipping costs may be the responsibility of the customer.

Customer Service: bernabecotroneho471@gmail.com